Turn Customer Messages Into Bookings.

Yes. Customers can message WelaOS AI in the language they’re comfortable with. It can understand and reply in that language, so they can ask questions and book naturally, just as they would with a receptionist.

Yes, sometimes. AI can misunderstand a message, especially when a request is unclear. From the results we currently track, it answers routine questions about services and business information correctly about 99% of the time. Straightforward bookings also succeed about 99% of the time. Very complex bookings, such as group bookings with different services, similar service names or add-ons, currently succeed about 70% of the time. These are current results, not a promise that every request will work perfectly.

WelaOS AI draws on four sources:

1. Customer-facing service catalog: Services customers can book. The AI cannot access services marked private or admin-only.
2. AI context: Details your team adds, such as parking instructions and payment or refund policies. You can tailor this information by branch.
3. Business settings: Opening hours, branch names, locations and addresses.
4. General internet search: For general educational questions, the AI can search public sources—for example, typical benefits of massage. This does not confirm that your business offers a treatment or describe your specific service.

For questions about your own massage or treatment services, the AI uses your catalog and business information.

If the AI doesn’t know: It tells the customer and can offer to hand the question to your team. A staff member replies manually, and WelaOS can suggest that reply as a knowledge-base update. You review and approve the suggestion before the AI can use it in future answers. Missing information on one topic does not switch the AI off.

The AI works out what the customer is asking for, then uses the same WelaOS booking system your staff use. It checks the service or treatment, its duration, staff availability and the booking rules before recording the appointment.

If the AI still cannot move the conversation forward after two attempts, WelaOS pauses its automatic replies in that conversation and alerts your team. If the customer is trying to book, it can also offer a booking menu with buttons so they can continue. A staff member can step in whenever needed.

The AI can explain services and treatments using information your business provides. It does not diagnose, decide whether a treatment is suitable for someone or make clinical decisions. Those decisions stay with your dentist or clinician. Questions that need clinical judgement should go to your clinical team.

No. WelaOS does not train its own AI model using your customer conversations. An automated quality check reviews interactions each day and reports what worked and where the AI struggled. Our team looks at these reports and improves the system’s instructions and workflows. The AI does not learn from each conversation or change its model by itself.

WelaOS keeps business accounts separate, supports access permissions by role and keeps audit records. Your team decides which staff can access the system.

Yes. WhatsApp, LINE, Instagram and Facebook Messenger are already being used by WelaOS customers.

Facebook, Instagram and WhatsApp can be connected from Settings with one click and synchronized with WelaOS. Connecting a LINE Official Account requires API keys; we provide step-by-step instructions and can help with setup.

WelaOS can also connect Telegram, TikTok, WeChat and email. Email can answer customer questions and help with bookings through the same conversational workflow.

These additional channels work, but customers have not used them regularly yet, so they still need real-world testing. If you are among the first to use one, our team can help test the connection and fix any setup issues.

If you would like another social media or booking channel, tell us what you use and we can work with you on an integration.

No. Customers can message your business through the social media channels they already use and book by describing what they need in their own words. They do not need a separate WelaOS app.

You can set up the basics in about five minutes by adding team members, uploading your service list and connecting a social media channel. That is enough to try the basic booking system with AI.

More detailed setup takes longer and can include service extras, staff assignments, additional channels and commissions.

You can bring data from screenshots, PDFs, Excel files and other supported formats. AI-assisted import can help map your service catalog, CRM records, accounting records and other supported information. You can review the data before importing it.

Yes. WelaOS supports booking pages, a button-based booking bot, bookings entered by your team in the admin system, and AI booking. Start with the methods that suit your business and add more when you are ready. For example, you could begin with a booking page or staff-entered bookings, then add the button-based bot on one channel and try AI booking when your team is ready. You do not have to turn on every booking method or channel at once.

Yes. You can choose a standard package or ask us about a custom one. We can mix features from different packages to suit your business, such as including staff commissions without the AI receptionist. Custom packages are available with an annual subscription only. We will discuss the features and your requirements with you, then agree on the price.

You can start the 30-day Pro trial without a payment card. It includes 500,000 weighted AI tokens for the full trial period. The sign-up page shows the features included in the trial.

You pay only when you choose a paid package and complete checkout. You can review the package and number of branches before you pay.